Contact us
Email support@alestainer.com from an address associated with your store when possible.
Include your .myshopify.com domain, the affected page URL, the time and timezone, steps to reproduce, what you expected, and what happened. Screenshots are welcome. Never send passwords, access tokens, API secrets, payment details, or customer personal information.
Quick checks
- Open MerchEvolution in Shopify Admin and confirm Autopilot and Tracking are active.
- Confirm the MerchEvolution collection block is enabled once on the active collection template.
- Sync collections after making major catalog or collection changes.
- Open the storefront in a private window and reproduce the issue on the exact collection URL.
If MerchEvolution cannot load an ordering, its storefront component restores the store's native collection grid.
What we can help with
- installing the theme block and enabling Autopilot;
- collection sync and experiment eligibility;
- storefront ordering, variant assignments, and tracking;
- order or refund attribution and experiment results;
- privacy, access, export, and deletion requests.
Disable or uninstall
You can stop experiments from the app dashboard, disable the theme block in the Shopify theme editor, or uninstall the app from Shopify Admin. Uninstalling triggers deletion of the store's active MerchEvolution data; residual backups expire within 14 days.
Policies
See our Privacy Policy and Terms of Service.